TESTIMONIALS

UGI HEATING, COOLING & PLUMBING TESTIMONIALS IN EASTERN AND CENTRAL PENNSYLVANIA

We are deeply grateful for all of our customers, including you.

At UGI Heating, Cooling & Plumbing we serve everyone with integrity and a “customer comes first” philosophy. So, when happy customers take the time to share their kind words of appreciation with us, it makes a big difference to us.

ugihvac-reviews

For over 127 years, we’ve been honored with your trust and support and we thank you for that.

Below you will find some of the testimonials we have received recently.

From 157 reviews
Ron Gober

Technician was very courteous and knowledgeable. Would not hesitate to recommend to other customers.

Response from business owner

Thank you Mr. Gober. Your recommendation is the best marketing we can ask for. Thank you for your continued business!

via Google
Anonymous

I had a complete HVAC system installed this spring and it couldn't have gone smoother. UGI offered me a Great Price!, Excellent financing options! and Great Service! It honestly was a deal I couldn't refuse!

Response from business owner

Thank you so much for your great complements. We are thrilled to have happy customers! We will share your comments with the team!

via Google
wayne kelley

Timely, polite, explained everything

Response from business owner

Thank you for the five-star review! We take pride in our team and are happy to hear that they are meeting or exceeding your expectations!

via Google
Anonymous

We cannot even imagine having used anyone else. From the service to the friendly installation staff and the quality of work, we were 100% satisfied with the job they did. Kudos to all involved.

David Charney

Very reasonableably price. Come when called.

Response from business owner

Thanks for the kind review!

via Google
cauker

I have used UGI HVAC for years and would not consider anyone else.

Response from business owner

We appreciate you loyal business! Thank you!

via Google
Carol Hoskinson

UGI services our annual maintenance on our A/C, furnace and water heater. They are always on time, very professional and helpful with questions we may have and always leave the work areas clean. They keep our equipment in good working order…

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Response from business owner

Thank you for sharing your thoughts on our team! We are happy to live up to expectations, and appreciate your continued business!

via Google
bernview

Prompt, thorough, courteous, professional service.

lvandrr

Johnny Rivera is an excellent technician and a people person.

b.d.thomas

Prompt, professional, thorough and cleaned up afterwards.

Leslie R

Your people always do an excellent job keeping my heat & ac in good condition.

urban.13

The Service technicians always showed up at the appointed time slot and got the job done which is all most of us want from any service company.

rayk0804

Chris arrived on time and was very courteous to us. He worked efficiently and thoroughly. He reported to us when he was finished. He did a good job.

Stewart Isman

Employee came on time and provided an inspection and cleaning of heating unit, water heater and A/C unit. He was very professional and explained the systems and answered our questions.

Response from business owner

Thank you for your complements on our technician.

via Google
sjgregro

Love the service, very responsive!

Larry Logero

We have had two service calls to our heating units (we have 2) in the last 2 years. The service was done timely and the cost was covered by the maintenance agreement we have with UGI.

Response from business owner

Thank you for your kind review, Mr. Logero. We are so happy to hear that you've been able to save some money and time with the UGI Advantage Service Agreement. Thank you for your continued business!

via Google
Tony Bruno

I have had a service contract since 1993 but never needed any servicing. However this past year I needed the heating module of my HVAC system repaired. UGI came and fixed it and based upon my service contract I did not have to pay anything …

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Response from business owner

Thank you so much for the kind review on the UGI Advantage Service Agreement. We feel it is the best value offered in this area and are thrilled to have happy customers like you! And thank you so much for your loyal business! 1993? Now that's a great customer there!

via Google
drreese

fixed furnace on Christmas morning with Santa Clause hat on. singing joy to the world.

Nina C

I was very impressed with my service. The serviceman called to let me know hw was coming in half an hour. I put my dog in the kitchen and did not even bark at him. He was kind. He did a good job cleaning my heater. I asked several questions…

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Robert Knoll

The technician was friendly and competent and did a thorough job

Response from business owner

Thank you for leaving you feedback. We are very proud to have a knowledgeable and friendly team of service technicians!

via Google
Philip Rabena

I had a gas hot water heater that did not fire on restart. Had a service contract. Got prompt service and a very professional tech that found the problem quickly and we were back in service. Many years ago had a serious heater problem and …

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Response from business owner

Thank you for sharing your thoughts on your recent experience. We are sorry to hear of past issues, but glad that we've been able to win back your trust. Best wishes – stay warm!

via Google
Cora B

Tech was on time and pleasant and fix my problem finally

Bill Coyle

Excellent workmanship and service to by heater by a knowledgeable, friendly service person.

Response from business owner

Thank you for sharing your complements on our service technician. We will pass on your complements to the team!

via Google
Lisa Steiner

Scheduling service was quick and easy! The technician was prompt for my appointment and the HVAC cleaning was thorough and explained well to me!

via Google
hsanto

The technician that came out was great and very knowledgeable. He explained everything to us it was a manufacturer defect nothing that UGI had done could have prevented it. I made the switch from oil to gas in March and have not been …

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Andrea M

great.. They were there on time. good service

Julie Knabb

We have a service contract and each time we have had a problem we have had prompt service by skilled technicians. Mostly after hours, of course, but they have always come when we needed them!

Response from business owner

Thank you for the great review of the UGI Advantage Service Agreement. We strive to offer the best plan in the area, and love to hear that our customers see the value too. (And of course everything breaks down at the worst possible times, right? But, hey, that's why we're here!)

via Google
bejoyn6

These folks have been super since I moved to the area in 2014. I have a service contract and they take care of everything.

Phil Gunning

We have had a service agreement for many years. Service people are always professional and helpful. You can count on them day or night, holiday, snow, sleet or rain. !

Response from business owner

Thank you for taking the time to share your thoughts on the UGI Advantage Service Agreement. We're glad you have the security of knowing we're here for you day or night. How's that post office saying go? "Neither rain, nor sleet, nor snow . . . " As long as its safe for our team, we'll be there to help!

via Google
James Spanier

Always professional, willing to answer my questions, and quite comfortable having the technicians in my home

Response from business owner

Thank you for your kind thoughts! We take great pride in employing the best technicians and installers. They're background-checked, drug-tested and receive on-going training – all to ensure that you have only the best of the best in your home.

via Google
Nancy Sarangoulis

The servicemen were quick and efficient and polite – and a job well done.

Response from business owner

Thank you so much! We will pass on your complements to the team!

via Google
Karen Rau

Polite and professional

Response from business owner

Thank you and thank you!

via Google
Mark D

The technician is always trustworthy and doesn't try to sell you more then you need to get system repaired.

Gilberta

Fast and friendly service. Thank you.

KPHAAS

UGI has responded to all our heating & cooling emergencies within hours of our call. We like that the technicians explain the problem and what will be done to fix it. We also appreciate their recommendations for improvements without …

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KHSOTZIN

As Always, Excellent Experience, knowledgeable service repair person and well worth the Service Contract we have had for many years.…

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Kurt B

Take their time to maintain our system so that it runs its best.

Linda George

Excellent service from everyone Mark, Larry, Dave and ( Forgive me if I have this wrong) Roberto. I called about my leaking water heater at 6:28 am and had a completed new water heater before 2PM. Couldnt ask for better people.

Response from business owner

We are so thrilled to hear that you appreciated the quick service! We aim to have same-day water heater replacement whenever possible! Glad you had the pleasure of working with four members of our team. We look forward to providing you with great service for years to come and will share your complements with the team!

via Google
Suzanne Stahl

The service person arrived within 4 hours of the call, determined the cause of the problem, explained it thoroughly and ordered the necessary parts that evening. The part was received and the service was completed quickly.

Response from business owner

Thank you for the five-star review on Google! We are proud of our team and do everything we can to get a quick turnaround on every service call. Thank you for your business!

via Google
Anonymous

Professional, courteous and knowledgeable technicians make you stands above many other HVAC companies in the area

demabb

Good service and response time.

Ed Dorazio

Professional, clean, and courteous!

Response from business owner

Thank you for the nice review. We do aim to leave your home as clean (or cleaner) than we found it!

via Google
James Oppermann

Last guy was great!!!

Jim

Response from business owner

Thanks for sharing your complements! We will pass them on to your technician.

via Google
Ron Kozak

Amazing job by the installers

Response from business owner

Thank you, Ron, for sharing your complements. We aim to employ the best in the business!

via Google
roberta hedl

as always professional and perfect

Response from business owner

Thank you so much for your kind review and your continued business!

via Google
William Gehman

Fast service and job done right

Response from business owner

We appreciate your taking the time to share your thoughts. We will pass on the complements to the team!

via Google
JD ANDERSON

UGI is money well spent...I love these guys !!!

Response from business owner

Thank you so much! We love to exceed your expectations!

via Google
bdquick14

Expert technician. Answered all our questions

Andy O Connor

Excellent service.

Response from business owner

Thank you for your kind feedback!

via Google
Merlen

We needed to have our three major mechanical's replaced. We called UGI Heating Cooling and Plumbing to get an estimate for replacing thse mechanical's. We were informed that they had a special on financing these replacements. After …

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Nickie S

UGI has always been reliable and fast! I have had service contracts with them for years and years – the staff are knowledgeable. I believe in having service contracts for my AC, Heating and Water Heater and feel comfortable knowing that I …

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Arthur Morris

Great service . Should have switched to UGI contract sooner .

Response from business owner

Thank you for sharing your thoughts on our UGI Advantage Service Agreement. We aim to have the best agreement around, covering both parts and service. While the others just offer yearly maintenance, we actually cover repairs too. So glad to have you as a customer!

via Google
rdyuengel

UGI is awesome for service contracts! They come out – do a nice job of inspecting and cleaning the AC and Furnace. They also told me os issues that might come up in the future and were very detailed as to informing me of the condition and…

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Anthony Re

Excellent

Response from business owner

Thanks for the five-star review! We strive to always be "excellent"!

via Google
Carla I

The service I received from UGI could not have been any better. They were responsive, pleasant, punctual, knowledgeable, and informative. You can't ask for more than that. I especially appreciate the guy who convinced me of the wisdom of…

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khoff18

We were very pleased with our service man and his knowledge !

We asked him to but us in for a cleaning of our vents , we never heard from anyone . We need a estimate on that type of job

Would someone contact us ? Thank you

RES08POC

Quick, clean, polite with followup.

Can't ask for more than that.

mheffner3

The technicians were knowledgeable and efficient

Hines 57

UGI is definitely someone I would recommend to have service done they were excellent and did everything in a timely manner. Did a excellent job on my heating system.

Response from business owner

We are honored to receive your kind review. The personal recommendation of customers like you is better than any paid advertisements! We hope to keep serving you and your family for years to come!

via Google
Dean Sheaffer

Good response even on a busy Saturday. Great Service...AC fixed the same day!

Response from business owner

Thank you so much for the complements! We strive to provide great service every day of the week and emergency service 24/7, 365 days a year. We are glad that your AC is up and running. Now for some nice hot weather in which you can enjoy it!

via Google
Sue Murdock

Quick and efficient.

Response from business owner

Thank you for the great feedback!

via Google
JENPOTTIGER

Anytime I had to call UGI whether for a cleaning or a problem, the servicemen are always extremely nice and helpful.…

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Joseph Murray

excellent

Response from business owner

Thank you for the five-star review. "Excellent" is what we strive for – every time!

via Google
Kerry

great service installers. very professional. Quality equipment.

David CHELSTOWSKI

GOOD JOB REPLACING MY WATER HEATER, DONE ON TIME

Response from business owner

Thank you for the complements, Mr. Chelstowski! We are so happy to have happy customers!

via Google
Marcia Heere

Prompt scheduling to resolve problem, courteous and efficient service. All costs covered by service contract.

Response from business owner

We are so happy to hear that you are getting a great value out of the UGI Advantage Service Agreement. We always strive to get you back up and running as soon as possible, and our Service Agreement customers get priority service even on the busiest of days. Thank you for sharing your experience with a Google review!

via Google
GARYV_978

Jeff Svoboda did a outstanding job he was very professional and on time answered all my questions and fix our problem everything's been working great UGI should hire more employees like him

William Smith

I have a service agreement with UGI and had the misfortune to have to use it lately. I called UGI in the morning and by early afternoon there was a repair tech at my door and within an hour he fixed the furnace and checked everything out …

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Response from business owner

Thank you so much for sharing your experience using the UGI Advantage service agreement! We pride ourselves on delivering the highest quality service, and employing the most knowledgeable technicians in the area.

Thanks for your loyal service over the years. We look forward to keeping your HVAC systems running smoothly for years to come!

via Google
Donald Robinson

Great Company. Responds to situations quickly.

Response from business owner

Thank you so much for the five-star rating and kind remarks. We always try to respond quickly to our customer's needs (and to their reviews)!

via Google
tjwaid504

Good job and very efficient

rushafer

Service came the same day we called ( on a Saturday) and repaired the problem. Thanks so much!

WILDCAT57

Great serviceman was very helpful going over all details of the problem and the heat pump unit. I highly recomend the very experianced people. Rich

Lori Morgan

The UG I Team is convenient and they were always on time and very very knowledgeable.

Response from business owner

Thanks so much for the compliments, Ms. Morgan. We take pride in hiring the best technicians and providing them with on-going training. We are very proud to hear that they share that knowledge with our customers.

via Google
Chevy A

Very nice company to deal with there technicians are very professional and pleasant as well makes the two visits a year and any other visit in between very pleasant will continue to do business with Ugi and would also recommend anybody if …

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jcrehen

The people at UGI are just wonderful and honest. The people who work for them have always been respectful and are hard workers.

Wayne Hawk

Our humidifier stopped functioning. Although it was no emergency, a service tech was at our home in 2 days. He actually called me to see if he could come earlier than the scheduled time. Upon arrival he quickly diagnosed the problems, had …

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Response from business owner

Thank you for the wonderful review, Mr. Hawk. We are very proud of the work that our technicians do, and always happy to receive feedback from our customers. We will share your complements with the team. Thank you again!

via Google
Katie B

Did a great job figuring out what was going wrong with our heater. Very professional.

Ralph G

Great service and real nice people.

Jack

Clean , Neat and always on time.

Brian B

The tech who showed up was very knowledgeable and resolved our issue quickly and efficiently. I will definitively have him back for some follow-on work that I am planning.

Patricia Zampelli

My problem was handled in a timely manner. Part ordered and new one replaced in a few days. Great technician who knew his job. Thank you

Response from business owner

Thank you for leaving a five-star review on Google. We strive to keep our technicians at the top of their game with ongoing training, and we love to hear that they are meeting your expectations!

Happy New Year to you and your family.

via Google
Andy Hudson

Excellent customer service and quick response.

Response from business owner

We are thrilled to hear that you are satisfied with our customer service and response time. We are happy when you are happy. Here's to a wonderful 2017!

via Google
Rolland Joyal

Very satisfied!

Response from business owner

Thanks so much for taking the time to leave a review for UGI Heating, Cooling & Plumbing. Best wishes for a happy and healthy new year!

via Google
Carl and Shirley Noecker

Very happy with their work.

Response from business owner

Thank you for the great feedback. We will share your comments with the service technician team. Enjoy the new year!

via Google
VAUGHN529

great experience thank you.kind and curtious

pdberry74

I have used this company for a number of years and have been pleased with the service they provide. This company responded to my recent heating concerns in a timely and professional manner. I would recommend this company.

olespring

Great folks and splendid service people!

jdavidheiser1

We have been a long-time customer of UGI for Heat Pump service. UGI technicians are well-trained, experienced, and very knowledgeable when it comes to servicing our Carrier Heat Pump. UGI is very reliable and treats its customers with …

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Adele S

I was surprised when the tech cleaning my heater told me the CO2 was very high and I needed a new heater.…

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Osborne B

We appreciate having good service by competent technicians.

I. B

Our home was built in 1946 and this is only the 2nd heating system. Our current natural gas heating system and electric air conditioner was installed by UGI in 2005. We live in this home for 40 years and have always purchased a service …

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jpk1610

I have been very pleased with the service I have received for both my heating and cooling systems.

Robert A

Your service person arrived on time, was professional and did a great and thorough job. Overall, a great experience. I'm happy we choose UGI!

lluther ammarell

We always receive great service and greatly appreciate it.

Your techs are very knowledgeable and prompt.

We are very happy with the maintenance contract

Response from business owner

Thank you very much for taking the time to leave a review for us on Google, and for your kind remarks!

via Google
Alan K

came on time fixed the problem enough said

UCE06

The technician did his job well.

Daniel L

Had water on the floor under our heater. I called and within 2 hours a service person arrived and fixed the problem in 15 minutes (clogged air conditioner drain). Not only would I recommend UGI Heating Cooling and Plumbing, I would …

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Kay H

WE had an air conditioner stop working on the hottest day of the year. Thankfully I had taken out the contract for furnace, water heater and air conditioner I made a phone call and within the hour a serviceman came, diagnosed the problem …

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Allyn S

Great service and ugh people are great

Colleen Lascala

They were on time efficient and pleasant.

Response from business owner

Thanks for leaving us a review on Google+. We aim to be as efficient as possible, and take pride in our team's pleasant, professional attitudes.

via Google