FREQUENTLY ASKED QUESTIONS

At UGI Heating, Cooling & Plumbing, we are here to help you maintain your home’s heating and cooling equipment. Should you choose to decide to upgrade, or replace your existing equipment, we can also help.

The information below provides some equipment terms and facts that are helpful when buying a new heating or cooling system.

We’re here to help, so if you have other unanswered questions, please give us a call today 1-877-844-4822, or visit our Contact page.

1. How often should I have my system serviced?

Heating and AC (HVAC) systems should be serviced at least once per year. It is best to have the Heating tuned-up in the fall and AC in the spring before heavy use occurs. Call UGI Heating, Cooling & Plumbing to have your system tuned up – 1-877-844-4822.

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2. What are the benefits of having my equipment serviced?

Servicing your Heat and AC (HVAC) systems annually: increases dependability; locates any problems; allows the unit to perform at its maximum efficiency, therefore lowering energy costs, prolonging the lifespan of the unit, and ensuring that the unit is operating safely with good health.

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3. How often should I change my filter?

It is recommended you change your filter every thirty days for best performance. This can vary depending on your furnace and filter model. UGI Heating, Cooling & Plumbing offers high quality filter systems, which may only require changing your filter 2 times per year rather than 12.

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4. How important is it to get a system that is the right fit for my home?

IT’S VERY IMPORTANT!

  • If you get a system that is too big, it may heat or cool your home too fast and you won’t feel comfortable. The thermostat temperature will be satisfied before you are. During the cooling process, humidity won’t sufficiently be removed from the air causing you to feel sticky, and it could even lead to problems with mold in your home. Short starts and stops will also shorten the life of your system and raise utility bills.
  • If the unit is too small it won’t be able to get the job done in your home, this is especially true during extreme weather. The systems will have to run constantly again raising utility cost and reducing the life of the system.
  • It is best to have a UGI Heating, Cooling & Plumbing professional visit your home and take exact measurements to better inform you which system will work best for you and your home.

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5. Should the thermostat be set at ON or AUTO?

Variable speed equipment utilizes the fan ON mode very well. This method constantly circulates the air keeping temperatures even and takes advantage of air purifying equipment.

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6. What maintenance can I do myself?

Keeping filters clean in furnaces and keeping foliage away from condensers (12′) are the best things you can do to keep your equipment running smoothly on your own. Call UGI HVAC for annual clean and checks to ensure your equipment has a longer life. We will perform maintenance and troubleshoot other problems.

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7. How can I get references?

Check out our testimonials page or contact UGI Heating, Cooling & Plumbing office at 1-877-844-4822 if you would like more information.

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8. If I have a boiler can I have air conditioning, air cleaning, or central humidification?

Yes, there are options for homes with boilers. Contact us for more information on these options at 1-877-844-4822.

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9. Should I close the registers and doors to areas of the home that I do not use on a regular basis?

Every system is designed to cool a certain number of square feet. By closing registers and doors in certain rooms, you disrupt this airflow and decrease the systems’ overall efficiency. Your system will have to work harder to cool less space, making it cycle more and become less efficient.

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10. What is IAQ (Indoor Air Quality)?

Indoor pollution sources that release gases or particles into the air are the primary cause of indoor air quality problems in homes. Inadequate ventilation can increase indoor pollutant levels by not bringing in enough outdoor air to dilute emissions from indoor sources and by not carrying indoor air pollutants out of the home. High temperature and humidity levels can also increase concentrations of some pollutants.

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11. How do I improve IAQ in my home?

There are three basic strategies to improve IAQ:

  • Source Control
    Typically, the most effective way to improve indoor air quality is to eliminate individual sources of pollution or to reduce emissions.
  • Ventilation Improvements
    Another approach to lowering the concentrations of indoor air pollutants in your home is to increase the amount of outdoor air coming indoors.
  • Air Cleaners
    There are many types and sizes of air cleaners on the market, ranging from relatively inexpensive table-top models to sophisticated and expensive whole-house systems. UGI Heating, Cooling & Plumbing can help you select the right air cleaner for your home.

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